Answers to common questions about AfriPharma360™ enrollment, billing, support, and service coverage.
AfriPharma360™ is AfriPharma’s healthcare coordination and family support platform. It connects diaspora families to professional on-the-ground care coordination for loved ones in Zimbabwe through medication coordination support, healthcare navigation, appointment support, and ongoing wellness communication.
AfriPharma360™ is designed for diaspora families, adult children supporting parents, caregivers, elderly patients, and families who want better visibility into a loved one’s healthcare needs in Zimbabwe.
No. AfriPharma360™ is not health insurance. It is a healthcare coordination and family support service.
No. AfriPharma360™ does not diagnose, prescribe, dispense medicines, sell medicines, or provide medical treatment. Medical decisions remain between patients and licensed healthcare providers.
AfriPharma360™ Care Coordinators are licensed nurses who support medication coordination, appointment coordination, and wellness communication for enrolled patients.
Yes. Our nurse coordinators operate under the supervision of our Medical Director (Pharmacist). When a situation requires clinical evaluation, AfriPharma360™ coordinates escalation to the appropriate licensed clinician or healthcare facility. AfriPharma360™ does not diagnose, prescribe, sell, or dispense medication.
AfriPharma360™ is launching initially in Harare and Bulawayo, Zimbabwe. Additional locations will be added over time.
After enrollment, an AfriPharma360™ Coordinator reviews your submission, confirms your selected plan and payment status, assigns a reference number, and contacts you within 24 business hours to confirm the patient’s information and begin onboarding.
AfriPharma360™ support is available 8:00 AM–8:00 PM (CAT / Harare time).
During operating hours, we aim to respond within:
Essential includes care profile setup, medication tracking, refill reminders, coordination support, WhatsApp support, and monthly family updates. Medication costs, pharmacy charges, delivery fees, consultations, and laboratory services are not included in the subscription fee.
Plus includes everything in Essential, plus proactive refill coordination support, pharmacy communication support where available, appointment scheduling support, and priority communication. Medication costs, pharmacy charges, delivery fees, consultations, and laboratory services are not included in the subscription fee.
Platinum includes everything in Plus, plus a named nurse coordinator, wellness verification calls and in-person visits, enhanced family reporting, escalation support, and highest-priority communication. Medication costs, pharmacy charges, delivery fees, consultations, and laboratory services are not included in the subscription fee.
Monthly reports typically include medication/refill coordination status, appointments completed or upcoming based on information shared by the patient and/or provider, wellness check notes where included, escalations if any, and next-month coordination priorities.
AfriPharma360™ coordinates medication refills and delivery requests through available licensed pharmacies and delivery partners based on the patient’s location and prescribing provider. Prescription medications, OTC products, pharmacy charges, and delivery fees are purchased separately from the applicable pharmacy or provider and are not included in AfriPharma360™ subscription fees. AfriPharma360™ does not sell, prescribe, or dispense medication.
No. Prescription medications are not included in AfriPharma360™ subscription fees. The subscription covers healthcare coordination, support, communication, and family reporting only. Medication costs, pharmacy charges, delivery fees, medical consultations, laboratory services, and other healthcare products or services are paid separately to the applicable licensed pharmacy, provider, or service partner.
No. Stripe is used to process AfriPharma360™ subscription fees for healthcare coordination and family support services. Stripe is not used through AfriPharma360™ subscriptions to process payments for prescription medications, OTC products, pharmacy charges, or delivery fees.
Yes. AfriPharma360™ subscriptions may be cancelled at any time through the customer portal or by contacting care360@afripharma-health.com. Services may continue until the end of the current paid billing period.
AfriPharma360™ is billed monthly through Stripe. Subscribers can manage billing, update payment details, view invoices, or cancel through the secure customer portal. Subscription billing covers AfriPharma360™ coordination and family support services only.
AfriPharma360™ is not an emergency medical service. In a medical emergency, the patient should contact local emergency services or go directly to the nearest hospital, clinic, or licensed healthcare facility.
Yes. AfriPharma360™ collects information needed to provide coordination support, including sponsor details, patient details, medication information, health conditions, location information, appointment details, and communication preferences. AfriPharma360™ appoints a Data Protection Officer (DPO) to oversee privacy governance, staff training, and incident response.
In most cases, we require patient consent to receive coordination support and patient consent to share updates with named family members. If a patient cannot provide informed consent, such as in cases involving dementia, we may proceed based on a legally authorized representative or Power of Attorney with appropriate documentation.
We typically communicate via WhatsApp and/or email as agreed during enrollment. You can request alternative communication arrangements.
Email our DPO at dpo@afripharma-health.com.
Email us at care360@afripharma-health.com.