Answers to common questions about AfriPharma360™ enrollment, billing, support, and service coverage.
AfriPharma360™ is AfriPharma’s healthcare coordination and family support platform. It connects diaspora families to professional on-the-ground care coordination for loved ones in Zimbabwe through medication management support, healthcare navigation, appointment support, and ongoing wellness communication.
AfriPharma360™ is designed for diaspora families, adult children supporting parents, caregivers, elderly patients, and families who want better visibility into a loved one’s healthcare needs in Zimbabwe.
No. AfriPharma360™ is not health insurance. It is a healthcare coordination and family support service.
No. AfriPharma360™ does not diagnose, prescribe, dispense medicines, or provide medical treatment. Medical decisions remain between patients and licensed healthcare providers.
AfriPharma360™ is launching initially in Harare and Bulawayo, Zimbabwe. Additional locations will be added over time.
After enrollment, an AfriPharma360™ Coordinator reviews your submission, confirms your selected plan and payment status, assigns a reference number, and contacts you within 24 business hours to confirm the patient’s information and begin onboarding.
Essential includes care profile setup, medication tracking, refill reminders, WhatsApp support, and monthly family updates.
Plus includes everything in Essential, plus medication coordination support, pharmacy coordination support, appointment scheduling support, and priority communication.
Platinum includes everything in Plus, plus dedicated coordinator support, wellness verification calls, enhanced family reporting, appointment coordination support, escalation support, and priority communication.
Yes. AfriPharma360™ subscriptions may be cancelled at any time through the customer portal or by contacting care360@afripharma-health.com. Services may continue until the end of the current paid billing period.
AfriPharma360™ is billed monthly through Stripe. Subscribers can manage billing, update payment details, view invoices, or cancel through the secure customer portal.
AfriPharma360™ is not an emergency medical service. In a medical emergency, the patient should contact local emergency services or go directly to the nearest hospital, clinic, or licensed healthcare facility.
Yes. AfriPharma360™ collects information needed to provide coordination support, including sponsor details, patient details, medication information, health conditions, location information, and communication preferences. By enrolling, the sponsor consents to the collection, storage, processing, and cross-border transfer of this information for the purpose of providing AfriPharma360™ services.
Email us at care360@afripharma-health.com.